Exchange Policy

Exchange Policy

Need a different size or style? Eligible online purchases may be returned for store credit, which you can use to place a new order.

Eligibility

Items must be returned within 7 business days of receiving your package, based on the delivery date recorded by our tracking system.

Items sent back outside this window will not be accepted. You will be responsible for the shipping cost to have them returned to you.

Final Sale Items

The following items cannot be returned or exchanged:

  • Swimwear, athletic wear, jewelry, intimates, bralettes, leggings, bodysuits, and hats

  • Pre-order items

  • All sale items, including Sale Tab, tent sale, and pop-up sale purchases

  • Purchases made using discount codes of 30% or more

  • Items purchased with store credit

Item Condition

Items must be in perfect condition, free of makeup, deodorant, perfume, animal hair, cigarette odor, or stains of any kind.

Items that do not meet these requirements will not be accepted.

Packing Your Return

Clothing: Fold items neatly, wrap them in protective paper or plastic, and place them inside a shipping box or bag.

Shoes: Shoes must be returned in their original shoe box. Place the shoe box inside an additional shipping box or bag to protect both the shoes and their packaging. Wrapping paper alone is not sufficient. Shoes shipped in only their original shoe box will not be accepted.

XO Clothing Co. is not responsible for damage during return shipping. If your items are damaged in transit, please file a claim with your shipping provider.

Damaged Orders

If your order arrives damaged, email shopxoclothingco@gmail.com with photos within 2 days of receiving your package.

Where to Send Your Return

XO Clothing Co.
3000 Bienville Blvd.
Ocean Springs, MS 39564

Include the packing slip provided with your purchase. It contains the order information we need to process your return.

Return shipping is the customer’s responsibility unless XO Clothing Co. made an error with your order.

Store Credit & Processing

Please allow 5–7 days after we receive your return for processing. Once approved and processed, your store credit will be emailed to you.

Purchases made with store credit are final sale, so please confirm your size and selection before placing your new order.